Frequently Asked Questions (FAQ)
We deliver to your accommodation before you arrive, based on the delivery date you have selected. Deliveries take place until 5pm, but if you haven't received it until then please get in touch. Once we deliver, you can pickup your package from the accommodation reception!
We can deliver within just a few hours. However, this depends on product availability at the time. Get in touch with us and see if we can deliver to you within a few hours (firstname.lastname@example.org). Our customer support team is very quick at replying to emails. We usually recommend pre-ordering the Bundles at least 4 days in advance.
We accept almost all card providers and you can pay through our secure online payment system, GooglePay, ApplePay or Paypal. Unfortunately, we do not accept BitCoin at this stage nor cash.
You may find that Small Double and Double Bed size bedding are more expensive than Single Bed size bedding. The reason for this is due to the extra material required to make a small double or double bedsheet, duvet, duvet cover and extra pillow with pillowcase.
We will only charge the price you see. There is no order minimum, delivery fees, tax or any other hidden fees. What you see is what you pay for.
We're so confident that our Bedroom Bundles will provide you with a great night's sleep that we offer the security of the very best in terms of product guarantee, 3 Months warranty. The Bathroom and Kitchen Bundles do not come with a warranty, but if there are issues following the use of the products, please get in touch with us.
Do not worry! Please review your accommodation acceptance offer for details of bed size or visit the move-in guide of King's College London. If in doubt, please let us know.
We are really sorry it is not the way you wanted it to be. Our support team is here to help. Please let us know of any issues at info@StudentEssentials.co and we will do our best to resolve the issue.
Your question is not here?
Please get in touch with us and our customer support team will get back to you very soon